§3 Right of withdrawal for consumers
Hereby the legally prescribed instruction about the conditions and the consequences of the right of withdrawal for consumers is given.
Information on the right of withdrawal for consumers
(1) Right of revocation
If you order for private purposes, as a consumer, you are no longer bound to your declaration of intent to conclude the contract if you have revoked it in due time.
(2) Exercise of the revocation
The revocation does not have to contain a reason and is to be declared in text form (e.g. letter, fax, e-mail) or by returning the goods to the entrepreneur within 2 weeks; the timely dispatch of the revocation or the goods is sufficient to meet the deadline.
The revocation is to be addressed to:
Europe avenue 28
Fax: +49 6502 9208-199
(3) Run of the revocation period, start of period
The revocation period only begins if various legal requirements are met. In the case of electronic orders, e.g. on the Internet, the entrepreneur must take precautions to help the consumer recognize input errors and provide information on them, as well as essential information on the conclusion and content of the contract, the language of the contract and the storage of the text of the contract. In addition, the consumer must once again be provided with essential information on the offer and the contract in text form.
The period of revocation does not begin before the consumer has received the notice of revocation in text form (e.g. letter, fax, e-mail) as a separately issued, clearly structured instruction; in the case of deliveries of goods, the period does not begin before the day of receipt of the goods by the recipient. The period begins on the first day after the day on which the last condition was fulfilled.
(4) Consequences of revocation, restitution
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. Goods that can be sent by parcel post are to be returned at our cost and risk. Goods that cannot be sent by parcel post will be collected from you at our expense and risk.
However, you must bear the costs of a return shipment if the delivered goods correspond to the goods ordered and if the price of the goods to be returned does not exceed EUR 40.00 or if, in the case of a higher price of the goods, you have not yet rendered consideration or a contractually agreed partial payment at the time of revocation. Otherwise the return is free of charge for you.
Obligations to reimburse payments must be fulfilled within 30 days after sending the revocation.
If you are unable to return the received service to us in whole or in part or only in a deteriorated condition, we are entitled to demand compensation under certain conditions.
A precondition for an obligation to pay compensation for a deterioration resulting from the intended use of the item is the notification of the instruction about a possible obligation to pay compensation and a possibility to avoid it, additionally in text form (e.g. letter, fax, e-mail) at the conclusion of the contract. There is no obligation to pay compensation if, among other things, the deterioration of the item is exclusively due to its examination, as would have been possible for you in a shop, for example. For the rest, you can avoid the obligation to pay compensation by not using the goods as an owner and refraining from anything that impairs the sales value of the goods.
(5) Failure of the right of revocation
There are legal exceptions to the right of revocation, § 312 d Abs. 4 BGB, whereby we reserve the right to refer to the following regulations in relation to you if the conditions are met:
There is no right of revocation in the case of distance contracts for the delivery of goods which are produced according to customer specifications or are clearly tailored to personal needs and also not for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer.
End of the revocation instruction